Correct the Exact RoboCat KYC Field That Failed

Classify the failed evidence

Determine whether the request concerns identity, residential address, payment ownership or source-of-funds context. Each category proves a different claim and should use the current accepted-document list.

Check expiry, issue date, visible edges, glare, resolution and profile spelling. A technically clear file can still fail when it proves the wrong category.

• Identity
• Address
• Payment ownership
• Case reference

Preserve necessary document context

Keep the issuer, holder name, relevant dates and all required sides visible. Avoid cropping away headers or reference fields needed to establish authenticity.

Redact unrelated transactions, full card numbers and security codes only where permitted. Never alter dates, names or document content to force a match.

Resubmit through the same case

Use the authenticated upload control tied to the rejection and keep the submission time. Name the corrected issue in a short note rather than opening a new case with a second evidence bundle.

If the status does not move, ask which field remains unresolved. Do not create multiple competing uploads unless support specifically requests them.

Verify the account state afterwards

Approval should remove the displayed verification gate, but it may not immediately complete a withdrawal already under separate review. Reopen the cashier and confirm the current owner of the payout.

Retain only the records needed for the case and store them securely. Delete uncontrolled duplicate files from email drafts or shared devices.

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